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On the 7th*March 2017, whilst on secondment I joined Xercise4less Newcastle upon Lyme.After signing up, I was relocated to Portsmouth, and had planned to cancel the direct debit (DD’s), however forgot.
*On moving banks in October 19, I reviewed my DD’s and found I had one for Xercise4less, for £9.00. I attempted to call the gym to cancel but was constantly put on hold &*instructed my bank to cancel the direct debit.*
On the 29th*November 2019, I received and email from Harlands Group stating I was in breach of my terms and conditions (as I has not given 30 days-notice) and that I owed £69.00. This amount was for 2 X missed direct debit payments of £9.99 and two administration fees of £25 and the debt was to be paid before the 12th*December or my case would be handed over to a debt collection agency.
I phoned Harlands direct and spoke to a female who refused to identify herself.*When asking why I had been charged two administration fees, I was rudely informed that they had tried corresponding with me by phone, and email on 6th October and if I had not received the email, I should check my spam mail and there was no email from them. I did an email search in both folders and I had an email dated 8th*March 2017, and 29th November 2019.*I stated that I was willing to pay the £45, but not the £69 as charged. As I had not received any correspondence form them on the dated sated (6th*October 19).The female then became aggressive and quite abhorrent stating that they don't have to send correspondence out, they can charge you £25 for administrative fee anyway.*Asked to speak to supervisor and that was refused. she told me it was £69 or nothing, and abruptly put the phone down on me.
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What is my next course of action?
Should I write a letter, explaining that as per terms and conditions I no longer live within 15 miles of the Gym (this is a reason given in terms of contract for cancellation)?*
Ask them under the Data Protection act, I am making a subject access request for all relevant information (Which they can-not charge me for) including correspondence between myself and Harlands Group?
or just simple pay.
*
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*On moving banks in October 19, I reviewed my DD’s and found I had one for Xercise4less, for £9.00. I attempted to call the gym to cancel but was constantly put on hold &*instructed my bank to cancel the direct debit.*
On the 29th*November 2019, I received and email from Harlands Group stating I was in breach of my terms and conditions (as I has not given 30 days-notice) and that I owed £69.00. This amount was for 2 X missed direct debit payments of £9.99 and two administration fees of £25 and the debt was to be paid before the 12th*December or my case would be handed over to a debt collection agency.
I phoned Harlands direct and spoke to a female who refused to identify herself.*When asking why I had been charged two administration fees, I was rudely informed that they had tried corresponding with me by phone, and email on 6th October and if I had not received the email, I should check my spam mail and there was no email from them. I did an email search in both folders and I had an email dated 8th*March 2017, and 29th November 2019.*I stated that I was willing to pay the £45, but not the £69 as charged. As I had not received any correspondence form them on the dated sated (6th*October 19).The female then became aggressive and quite abhorrent stating that they don't have to send correspondence out, they can charge you £25 for administrative fee anyway.*Asked to speak to supervisor and that was refused. she told me it was £69 or nothing, and abruptly put the phone down on me.
*
What is my next course of action?
Should I write a letter, explaining that as per terms and conditions I no longer live within 15 miles of the Gym (this is a reason given in terms of contract for cancellation)?*
Ask them under the Data Protection act, I am making a subject access request for all relevant information (Which they can-not charge me for) including correspondence between myself and Harlands Group?
or just simple pay.
*
*