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Hi.
Im looking for some help or advice.
In April 2018 I signed an agreement with a company called Ascend to look into various ppi . Which resulted in nothing .
Did not hear from Ascend for months and when ppi deadline ended destroyed all correspondence.
Then at the end of October 2019 I received in the post a letter and two invoices from Bank Smart,stating they were awaiting the return of at least one document and I was in breach of agreement with them. The two invoices amounted to £578.20.
They had been passed my details on from Ascend.
This was the first time I had heard of Bank Smart and on looking at the invoices they alleged they have sent out various letters plus recorded delivery letters going back to April 2019.
I emailed this company asking for 1.A copy of the 3rd party documents or letter of authority.
2.Terms of contract
3.The recorded delivery numbers for letters they had sent out so I can get in touch with Royal Mail to check where these may have gone.
They sent by post two duplicate letters with the info I had asked for apart from the recorded delivery numbers.
I have emailed them further stating I have received these letters but I’m still waiting for the recorded delivery numbers to clarify with Royal Mail where these alleged letters have gone.
I also stated that I understood that a clients account for viewing was set up but as I am unsure of their honesty and integrity I will not access this online.
Then I googled Bank Smart and came across your forums and was shocked to read how unscrupulous these people are and this could end up nasty.
Please can somebody advise me where I stand with this company.Help.
Im looking for some help or advice.
In April 2018 I signed an agreement with a company called Ascend to look into various ppi . Which resulted in nothing .
Did not hear from Ascend for months and when ppi deadline ended destroyed all correspondence.
Then at the end of October 2019 I received in the post a letter and two invoices from Bank Smart,stating they were awaiting the return of at least one document and I was in breach of agreement with them. The two invoices amounted to £578.20.
They had been passed my details on from Ascend.
This was the first time I had heard of Bank Smart and on looking at the invoices they alleged they have sent out various letters plus recorded delivery letters going back to April 2019.
I emailed this company asking for 1.A copy of the 3rd party documents or letter of authority.
2.Terms of contract
3.The recorded delivery numbers for letters they had sent out so I can get in touch with Royal Mail to check where these may have gone.
They sent by post two duplicate letters with the info I had asked for apart from the recorded delivery numbers.
I have emailed them further stating I have received these letters but I’m still waiting for the recorded delivery numbers to clarify with Royal Mail where these alleged letters have gone.
I also stated that I understood that a clients account for viewing was set up but as I am unsure of their honesty and integrity I will not access this online.
Then I googled Bank Smart and came across your forums and was shocked to read how unscrupulous these people are and this could end up nasty.
Please can somebody advise me where I stand with this company.Help.
