Tweet
Hello.
Last year I accidentally overpaid my Aqua credit card by £2067.10 (It was supposed to go to a different card), Anyway, I only realized this month that I had done it so I contacted Aqua and asked for the overpayment to be returned. They were very helpful and courteous and told me it would be back in my account within 5 days.
So fast forward 22 days later and 2 promises to pay back and they have not done so.
Both times they put it down to "user error" and said the order to repay hadn't been processed properly.
First time I bought that but not the second.
I would like to know what the next step is as right now I feel they are unlawfully holding on to my funds and hoping I just get bored and forget about it.
Any help would be appreciated, thank you.
Last year I accidentally overpaid my Aqua credit card by £2067.10 (It was supposed to go to a different card), Anyway, I only realized this month that I had done it so I contacted Aqua and asked for the overpayment to be returned. They were very helpful and courteous and told me it would be back in my account within 5 days.
So fast forward 22 days later and 2 promises to pay back and they have not done so.
Both times they put it down to "user error" and said the order to repay hadn't been processed properly.
First time I bought that but not the second.
I would like to know what the next step is as right now I feel they are unlawfully holding on to my funds and hoping I just get bored and forget about it.
Any help would be appreciated, thank you.
