controlaccounts, windsor mint

[jack1959]

i bought and paid a coin from windsor mint,for£7.95, for my grandson 19/11/2018
letter from controlaccounts debt collectors wanting £91.94, phoned them,they said i recieved another coin,value £47.94. in december,because i entered a contract for monthly coins,
which i knowingly did not.2/4/2019.told them no coin recieved
letter from control accounts asking for£53.94,said coin was posted second classwith instruction to post via letter box, told them no coin was recieved
2/4/2019 back up to £91.94, told them i would pay if a family member had signed for coin.

no more coins have been sent,to my knowledge, so contract must be over,

how can i pay for something not knowingly ordered,and not recieved,?
any help
thanks

[des8]

No more speaking to them
Keep all correspondence in writing.

Tell the debt collectors the alleged debt is in dispute and they should cease all collection activity and refer the file back to their client.
Send letter with free certificate of posting.

If you hear from Windsor Mint refer back here.

There are some very poor reviews on their facebook page https://en-gb.facebook.com/WindsorMint/

[jack1959]

thankyou, will do,update later

[Setmefree3]

Windsor Mint® Collections

The majority of Windsor Mint® by HMK V AG products are part of a larger collection. When placing an order, you have the option of receiving additional items in that collection or the option to purchase the single item only. When you select to receive further items, the complementing items will be sent automatically to you at an approximate rate of one per month. If you prefer another interval for shipments, our customer service representatives will be happy to assist you in changing this.

Loads of bad comments about this company on different review sites. You’re not alone.