Collection of car after VTR

[Howard]

So I vt'd my car with PSA finance after sending them the temple letter of here, I also spoke to the with no issues, had to pay£79 for a company called Manheim to come and pick it up, they did this very promptly,all with 7 days, the people who collected it called themselves 'inspectors' they looked at the car (it's 5 years old). And informed me the car has not been serviced it had been serviced by me and one other garage, they wanted£1400 for this and another £300 because it had a small scratch on the cill and a small scuff on the alloy wheel, really it's pretty immaculate given its age, I had to sign to say I disagreed with them before they took it away, the signed one part of the v5 but not the bit to say who the motor trader was, I filled this in as PSA finance and posted it off, will I have to pay them £1700, it seems crazy, just because the service history was not filled in, I had recipes for every bit of work is had done, full not, new tyres, and I took pictures of the car all over. What now?

[pt2537]

So I vt'd my car with PSA finance after sending them the temple letter of here, I also spoke to the with no issues, had to pay£79 for a company called Manheim to come and pick it up, they did this very promptly,all with 7 days, the people who collected it called themselves 'inspectors' they looked at the car (it's 5 years old). And informed me the car has not been serviced it had been serviced by me and one other garage, they wanted£1400 for this and another £300 because it had a small scratch on the cill and a small scuff on the alloy wheel, really it's pretty immaculate given its age, I had to sign to say I disagreed with them before they took it away, the signed one part of the v5 but not the bit to say who the motor trader was, I filled this in as PSA finance and posted it off, will I have to pay them £1700, it seems crazy, just because the service history was not filled in, I had recipes for every bit of work is had done, full not, new tyres, and I took pictures of the car all over. What now?

No where in the CCA 1974 does it say you must service the vehicle using an approved garage, so if they are going to run this point they would need a term in the contract that states such provisions, do you have the contract by chance?

[Howard]

Thanks for your reply, it was only collected today and I just disagreed with the collection company Manheim. Presumably they will tell the PSA finance company and take it from there. They wanted £1400 because the book wasn't stamped up to date. One tiny scratch on the cill and a small scuff on one wheel amounted to another £300, again I disagreed, the car was in great condition for its age. If they do contact me again I'll email.
thanks for your reply

[R0b]

The first thing you need to do is request an itemised breakdown of the charges and ask them how they have calculated that a missing service stamp costs £1,400. That seems rather excessive to me but until you know the breakdown there might be other charges that have been added on top.

Wait to hear back from PSA with their final charges and then go from there, if you aren't happy with their response then you can make a formal complaint and raise it to the Financial Ombusman once you have their final decision on the matter.

[Howard]

Still not heard anything back from PSA as yet, so basically half the finance was paid up, PSA agreed to a VT, and Manheim collected within a week, there was a section on the inspectors PDA to sign agree or disagree, I chose the latter, the main bone of contention is that the service manual wasn't stamped, that's because I serviced the car myself and also a local garage down the road did a short service on it but didn't stamp the book, I have receipts for all work that was done including oil changes, parts replacement, new brakes etc, just no stamps in the book, for this they want £1400 Manheim say it's a fixed fee and non negotiable the car is 5yrs old and I've only had it for 2 of those years and kept it in really good condition, it left me with new tyres and a full 12 months MOT, I've always tried to look after it that's pretty obvious from the condition, so £1400 for no stamps in the service manual seems excessive, I will keep people posted about the outcome in case someone else is having the same problem, likewise if anyone has any other advice for me it's be grateful, I'll also take Robs advice and ask for a breakdown of charges, as far as I can see, they could take it into one of thier own dealers and get it serviced anytime for less than £200 and then stamp the book.

[Howard]

It's been 2 weeks since the car was taken away, the DVLA have sent me confirmation of no longer being the registered keeper, and the finance company have also paid some money back into my account, if obviously paid more than I thought, anyone know how long these things take?

[Howard]

@r0b
Today I received a letter of PSA finance asking for £1700 for incomplete documentation, vehicle damage outside fair wear and tear, I have replied with a request denied due to the template letter and offered them a very reasonable £400 toward a service and having the documents stamped in the book, I'm not sure what else I should do, I have asked them if they don't agree I would like to see a detailed breakdown of everything that makes up the £1700.