Tweet
Hi,
i wasn’t of where to post so I’ve came here.
i had a PCP with VWFS and VT’d as early as I could within the final year.
A guy from BCA came and inspected the car, found no damage and collected. I received a report stating no damage and a log of the mileage.
i have since been invoiced by VWFS stating an excess mileage fee of nearly £3k. I phoned to complain and they stated I have done 30,000 mile more than what was on the odometer. They have escalated my complaint to a case handler.
Nearly 2 weeks have passed without any correspondence. I phoned the VWFS complaints number and they stated they have pro-rata’d the invoice based on when I VT’d.
Is there anybody that can offer assistance please?
Thanks,
Anth
i wasn’t of where to post so I’ve came here.
i had a PCP with VWFS and VT’d as early as I could within the final year.
A guy from BCA came and inspected the car, found no damage and collected. I received a report stating no damage and a log of the mileage.
i have since been invoiced by VWFS stating an excess mileage fee of nearly £3k. I phoned to complain and they stated I have done 30,000 mile more than what was on the odometer. They have escalated my complaint to a case handler.
Nearly 2 weeks have passed without any correspondence. I phoned the VWFS complaints number and they stated they have pro-rata’d the invoice based on when I VT’d.
Is there anybody that can offer assistance please?
Thanks,
Anth
Comment