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Actual call centre conversations !!!!!Customer: 'I've been ringing 0800 2100 for two days and can’t get through to enquiries, can you help?’Operator: 'Where did you get that number from, sir?’ Customer: 'It was on the door to the Travel Centre'.Operator: 'Sir, they are our opening hours'..replbq{width:100%}
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Re: call centre conversations funny
There’s always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for ‘Termination without Cause'. Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): Operator: 'Ridge Hall, computer assistance; May I help you?' Caller: 'Yes, well, I'm having trouble with WordPerfect.'Operator: 'What sort of trouble??' Caller: 'Well, I was just typing along, and all of a sudden the words went away.' Operator: ’Went away?' Caller: 'They disappeared.'Operator: 'Hmm so what does your screen look like now?' Caller: 'Nothing.'Operator: 'Nothing??' Caller: ’It’s blank; it won't accept anything when I type.' Operator: 'Are you still in WordPerfect, or did you get out??' Caller: ’How do I tell?' Operator: 'Can you see the C: prompt on the screen??' Caller: ’What’s a sea-prompt?' Operator: 'Never mind, can you move your cursor around the screen?' Caller: ’there isn’t any cursor: I told you, it won't accept anything I type.' Operator: 'Does your monitor have a power indicator??' Caller: ’What’s a monitor?' Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??' Caller: ’I don’t know.' Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it.. Can you see that??' Caller: 'Yes, I think so.' Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall. Caller: 'Yes, it is.'Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??' Caller: 'No.'Operator: 'Well, there are. I need you to look back there again and find the other cable....’ Caller: 'Okay, here it is.'Operator: 'Follow it for me, and tell me if it’s plugged securely into the back of your computer.'Caller: ’I can’t reach.'Operator: 'Uh huh... Well, can you see if it is??'Caller: 'No.'Operator: 'Even if you maybe put your knee on something and lean way over??' Caller: 'Oh, it’s not because I don't have the right angle - it's because it’s dark.'Operator: 'Dark??'Caller: ’Yes - the office light is off, and the only light I have is coming in from the window. ‘Operator: 'Well, turn on the office light then.'Caller: 'I can't.'Operator: 'No? Why not??'Caller: ’Because there’s a power failure.' Operator: 'A power......... A power failure? Aha, Okay, we've got it licked now.Do you still have the boxes and manuals and packing stuff your computer came in??'Caller: 'Well, yes, I keep them in the closet.' Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'Caller: 'Really? Is it that bad?' Operator: 'Yes, I’m afraid it is.'Caller: 'Well, all right then, I suppose. What do I tell them??'Operator: ’Tell them you're too f ---ing stupid to own a computer!!!!!' -
Re: call centre conversations funny
:typing:
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Re: call centre conversations funny
* Tech Support: "Ok, let's put your operating system disk in the drive."
* Customer: "Ok...which way does it go in?"
* Tech Support: "The shiny side faces down."
* Customer: "Alright...um...which way is down."
* Tech Support: (rolling eyes) "Towards the floor."
* Customer: "Ahhh...so what way does the other side face?"
* Tech Support: "Are you kidding?"
* Customer: (outraged) "Hey! I'm not a computer genius, ok? That's why I called you!"
* Tech Support: "Ok, that side faces down too."
That kept her occupied for a couple of minutes, while I told my colleagues what was happening and we had a good laugh.Comment
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Re: call centre conversations funny
:laugh:Comment
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Re: call centre conversations funny
PMSL!!!!!!! ExcellentComment
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