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Job Description
Organisation Description
Working in a contact centre environment for Lloyds TSB communicating with customers who have defaulted on financial agreements, in order to recover a payment in full or to negotiate repayment plans to satisfy the default.
Excellent salary PLUS bonus package if targets are achieved.
22 days holiday per year.
Staff discounts with local companies.
Share save scheme.
Contributory pension scheme.
Preferential mortgage rates.
15-25 hours per week. Variety of weekday, weekday evenings and weekends shifts available
Training will be given for 2 weeks Mon - Fri 5pm - 9pm. A buddying system provides new starters the necessary support that ensures that there is always experienced staff to hand who they can refer to as often as they need.
Job Description
Predominantly making outbound calls (never?!!?)(although a small proportion of calls are inbound) to existing customers that have either gone over an agreed overdraft limit or have missed loan repayments to recover the arrears payments
Discussing how and why they have got into that situation and discussing future financial situations
Address the problem and either attempt to pay off the arrears in full or set up a repayment plan.
Offer the customers a solution so they are able to meet future payments.
Maintaining a record of all customer calls and the arrangements made onto all company databases.
The purpose of the department is to collect as much money as possible from the customers on an ongoing basis.
You will be dealing with customers who have been passed to Consumer Debt Recovery from the Telephone Collections Department. Efforts will have already been made to retrieve outstanding monies owed to Lloyds TSB. Cases you will be dealing with are of a more sensitive nature. In this role, we’ll count on you to negotiate appropriate payment terms and wherever possible, retrieve the full amount of the outstanding debt.
Person Specification
Competencies required:
Confident communication and call management
Providing excellent customer service
Delivering business results
Making good solid decisions
Proven negotiation skills
The ability to meet targets
Candidates must be confident on the telephone and be able to speak to a wide variety of people and be adept at handling difficult situations over the phone, a mature attitude is ideal.
Candidates should preferably not be in ownership of a soul as they will find this work soul destroying.
Apply for this job
Job Description
Organisation Description
Working in a contact centre environment for Lloyds TSB communicating with customers who have defaulted on financial agreements, in order to recover a payment in full or to negotiate repayment plans to satisfy the default.
Excellent salary PLUS bonus package if targets are achieved.
22 days holiday per year.
Staff discounts with local companies.
Share save scheme.
Contributory pension scheme.
Preferential mortgage rates.
15-25 hours per week. Variety of weekday, weekday evenings and weekends shifts available
Training will be given for 2 weeks Mon - Fri 5pm - 9pm. A buddying system provides new starters the necessary support that ensures that there is always experienced staff to hand who they can refer to as often as they need.
Job Description
Predominantly making outbound calls (never?!!?)(although a small proportion of calls are inbound) to existing customers that have either gone over an agreed overdraft limit or have missed loan repayments to recover the arrears payments
Discussing how and why they have got into that situation and discussing future financial situations
Address the problem and either attempt to pay off the arrears in full or set up a repayment plan.
Offer the customers a solution so they are able to meet future payments.
Maintaining a record of all customer calls and the arrangements made onto all company databases.
The purpose of the department is to collect as much money as possible from the customers on an ongoing basis.
You will be dealing with customers who have been passed to Consumer Debt Recovery from the Telephone Collections Department. Efforts will have already been made to retrieve outstanding monies owed to Lloyds TSB. Cases you will be dealing with are of a more sensitive nature. In this role, we’ll count on you to negotiate appropriate payment terms and wherever possible, retrieve the full amount of the outstanding debt. Person Specification
Competencies required:
Confident communication and call management
Providing excellent customer service
Delivering business results
Making good solid decisions
Proven negotiation skills
The ability to meet targets
Candidates must be confident on the telephone and be able to speak to a wide variety of people and be adept at handling difficult situations over the phone, a mature attitude is ideal.
Candidates should preferably not be in ownership of a soul as they will find this work soul destroying.
Apply for this job
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