FCA challenges firms to review approach to consumer vulnerability

[Legal Beagles]

Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment.

http://www.fca.org.uk/news/fca-chall...-vulnerability

[Ruby]

Re: FCA challenges firms to review approach to consumer vulnerability

Shocking to read that vulnerable people can be treated so badly. It has been a thorn in my side for ages the - 'computer says no' attitude. People are are all individuals and should be treated as such. ie. One shoe does not fit all.