Debt management firm Harrington Brooks to pay redress to 4,500 customers, says FCA

[Legal Beagles]

The FCA has announced that debt management firm Harrington Brooks will voluntarily pay over £185,000 in redress to over 4,500 customers after communications from the firm to creditors on customers’ behalf were delayed.

http://www.fca.org.uk/news/debt-mana...brooks-redress

[EXC]

Re: Debt management firm Harrington Brooks to pay redress to 4,500 customers, says FC

Statement from Harrington Brooks.

In response to the FCA’s press notice today, December 18^th, in respect of redress being provided by Harrington Brooks to its customers, Matthew Cheetham, CEO, said:

“We are pleased that the FCA has acknowledged our role in bringing to light some discrepancies and minor delays in our communications to creditors at the inception of a relatively small number of debt management plans. As soon as this issue was identified, it was rectified and our systems improved.

While any error or shortcoming in service is regretted and we apologise to any customers affected, this particular issue was an intermittent short delay in the production of a creditor communication and it was in most cases mitigated by other communications to creditors.

We have identified all of the customers who may have been impacted and they will be contacted directly and where redress is appropriate, will be compensated. We cooperated fully with the regulator following our initial report to them on the matter in September.”

http://www.harringtonbrooks.co.uk/fi...-to-customers/