We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint handling times.
https://www.fca.org.uk/news/news-sto...andling-update
https://www.fca.org.uk/news/news-sto...andling-update