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Consumers reluctant to complain about legal profession, says OFT

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  • Consumers reluctant to complain about legal profession, says OFT

    The OFT is calling for the legal profession’s complaint handling procedures to be further simplified after it published research showing that only one in eight (13 per cent) dissatisfied customers goes on to make a formal complaint.

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  • #2
    Re: Consumers reluctant to complain about legal profession, says OFT

    Well, anyone who's ever tried to complain about a solicitor will know that it's an extremely harrowing, time consuming experience with little chance of sitting out the war of attrition involved....or maybe my experience is unique!

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    • #3
      Re: Consumers reluctant to complain about legal profession, says OFT

      Or it may be that many complaints are found to be unwarranted so much so that even the complainant eventually realizes their compliant is without merit

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