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Uncooperative car trader

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  • Uncooperative car trader

    der
    Here's the scenario, we need a car just until October, when we are getting a brand new one from the company I work for. In the interim we needed a cheap runaround, nothing flash, all we wanted was a car with an m.o.t and reliable. We found an Astra a trader was selling, 50 miles from where we lived, nothing flash but was advertised as quote unquote, very reliable with 4 months m.o.t.We went to have a look, and for the price it was being sold at it seemed good enough. Drove it home the 50 miles, no issues. Now on coming to start it up this morning, a full twenty hours after it was purchased, the engine turned over and started, then immediately cut out and would not turn over again. We contacted the trader and politely told him of the issues. To which his reply was "he couldn't make the car drive 50 miles and then not work, hope you get it sorted, thanks". No further correspondence was received. Any advise off some friendly experts would be appreciated.
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  • #2
    Re: Uncooperative car trader

    KEEP IT IN WRITING NOW. Write to him repeating wht you told him on the phone and then tell him that you are rejecting the car under the Consumer Rights Act and you expect your money to be refunded within 14 days. You will also expect him to arrange for the car to be picked up.

    Here's the act itself and here's a precise by Which

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    • #3
      Re: Uncooperative car trader

      Is the dealer obliged to pick the car up, or is that up to me. What if they are awkward

      Comment


      • #4
        Re: Uncooperative car trader

        The dealer has to arrange collection at his own cost:
        Consumer Rights Act 2015 Sec21 (8) Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning those goods in person to the place where the consumer took physical possession of them.

        Comment

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