Regulator to charge airlines Ł150 to investigate flight delay complaints

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Regulator to charge airlines Ł150 to investigate flight delay complaints

25th May 2016, 06:30:AM

From 1 June, airlines which haven’t signed up to an ombudsman scheme will have to pay Ł150 for every escalated complaint the CAA’s passenger advice and complaints team agrees to take on. The complaints service will continue to be free to passengers. The change could push airlines to settle legitimate…
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Regulator to charge airlines Ł150 to investigate flight delay complaints

Regulator to charge airlines Ł150 to investigate flight delay complaints

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