Npower to pay Ł26m after Ofgem probe – BBC News

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Npower to pay Ł26m after Ofgem probe – BBC News

18th December 2015, 08:01:AM

Energy firm Npower is to pay Ł26m after sending out inaccurate bills and failing to deal with complaints correctly, Ofgem has said.The energy watchdog said Npower “failed to handle complaints effectively within a reasonable timeframe”.Npower’s billing issues affected more than 500,000 customers between September 2013 and December 2014.Ofgem said the Ł26m would be divided between…
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Npower to pay Ł26m after Ofgem probe – BBC News

Npower to pay Ł26m after Ofgem probe – BBC News

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