The Financial Conduct Authority finalises rules on complaints and call charges

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The Financial Conduct Authority finalises rules on complaints and call charges – Fina

23rd July 2015, 10:10:AM

Consumers and firms should benefit from better complaint handling, as a result of new rules published today by the Financial Conduct Authority (FCA). In addition, financial services firms will be unable to charge their customers premium rates when they make telephone calls to ask for assistance or to complain. Christopher Woolard, director of strategy and... Read more »
Read More -> The Financial Conduct Authority finalises rules on complaints and call charges – Financial Conduct Authority

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The Financial Conduct Authority finalises rules on complaints and call charges – Fina

The Financial Conduct Authority finalises rules on complaints and call charges – Fina

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