The Financial Conduct Authority and industry agree to improve the way consumer compla

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The Financial Conduct Authority and industry agree to improve the way consumer compla

17th November 2014, 11:01:AM

Financial firms have collaborated with the FCA on a thematic review and, as a result, have agreed to make improvements to the way they deal with consumer complaints.“Straightforward and effective complaints handling is an important aspect of how firms treat their customers. Correctly handled, they can help firms quickly deal with problems and keep their […]

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The Financial Conduct Authority and industry agree to improve the way consumer compla

The Financial Conduct Authority and industry agree to improve the way consumer compla

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