Bank customer 'shocked and surprised'

[Legal Beagles]

Small firm's story shows how cautious banks are about lending

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[enaid]

Re: Bank customer 'shocked and surprised'

'More suitable'
After Mr Way complained to two MPs and the BBC, NatWest changed its tune and explained that the letter had in fact been a mistake.

The bank said Mr Way's manager had simply been "suggesting" that one line of credit should be replaced with another that was "more suitable".

"Our policy for providing overdrafts has not changed," NatWest told the BBC.

"Facilities should not be changed without involvement from the customer to determine what is best for them.

"We do not have a policy to withdraw overdrafts or withdraw funding lines without agreement with the customer on a way forward," NatWest stressed.



I doubt Mr Ways manager was 'suggesting' off his own back somehow, 'more suitable' for who, I wonder lol