Quote of the year ?

[EXC]

Although August may be a little early to start speculating on who could
take the 2007 gold medal in banking industry quotes, this effort from RBS's
Sir Fred Goodwin is certain be a strong contender.

Speaking to The Guardian on his bank's 11 percent rise in profits despite
handing out £81m in bank charge refunds he said:

"These are not new charges. They weren't generating a lot of customer complaints ... Then the OFT comes along and says they are unfair, without doing much research."

http://business.guardian.co.uk/story/0,,2140947,00.html

[iancognito]

Well that should p**s the OFT off nicely.............

Keep dishing out the rope, won't be long now

[Guest]

They did not generate a lot of complaints as it was not widely known that the banks were acting outside the law - now that is known it is reflected in the meteoric rise in complaints.

[Nattie]

The bank knew and knew that they were in an unfair position with the consumer. I respect Sir Fred Goodwin a lot(yes he is my big boss) but to say you believed the OFT were the cause is total nonsense.