Tweet
Today at 12 noon on BBC radio 4.
Banks help themselves
The Citizens' Advice Bureau is calling for banks to stop the practice of taking money out of current accounts to pay off other debts.
The organisation has seen a 25% increase in each of the last two years of banks using their little-known about "right of set off".
The consumer body argues that customers often have their benefits taken out leaving them unable to make more important payments.
The banking industry says it treats account holders sympathetically and that the onus is on the customer to let their banks know when they face difficulties.
Radio 4 Money Box reporter Samantha Washington investigates.
Also BBC news artcle http://news.bbc.co.uk/1/hi/uk/7889905.stm
Banks help themselves
The Citizens' Advice Bureau is calling for banks to stop the practice of taking money out of current accounts to pay off other debts.
The organisation has seen a 25% increase in each of the last two years of banks using their little-known about "right of set off".
The consumer body argues that customers often have their benefits taken out leaving them unable to make more important payments.
The banking industry says it treats account holders sympathetically and that the onus is on the customer to let their banks know when they face difficulties.
Radio 4 Money Box reporter Samantha Washington investigates.
Also BBC news artcle http://news.bbc.co.uk/1/hi/uk/7889905.stm
Comment