Anna Tims: There's a right bunch of bankers at the Halifax

[Legal Beagles]

Anna Tims: On top of the fraud, her credit card had not been cancelled and her name was mistyped

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[argentarius]

Re: Anna Tims: There's a right bunch of bankers at the Halifax

There's a lot that doesn't make sense in that story.

If £1,000 was transferred from the customer's account to a stranger's credit card account, why on earth did the customer agree a £1,000 overdraft to cover the missing funds? She should have demanded the £1,000 transaction reversed.

Then she received an email from the bank thanking her for changing her password. Only she hadn't and Halifax claimed not to know of the message.

So this e-mail was probably a phishing e-mail, and not from Halifax at all. She probably followed a link in this phishing e-mail and gave her account password details away.

And then her account was emptied - surprise, surprise.