News: Research shows room for improvement in how law firms deal with complaints

[Legal Beagles]

We have published independent research, jointly-commissioned with the Legal Ombudsman, showing that there could be improvements in how some law firms deal with complaints.

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[EXC]

Re: News: Research shows room for improvement in how law firms deal with complaints

Only 34% of firms reported providing information to consumers about the Legal Ombudsman in writing at the end of the complaints procedure, even though solicitors are required by their own regulatory rules to do so.

That's not good, I reckon even CMCs have a better percentage than that.