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Tesco Mobile Pay Monthly Contract
Hi, hope someone can help please!
My husband took out a £20 iPhone contract with Tesco Mobile back in May and his bills have been in excess of £35 each month.
So I decided to check out his bills. I download all the CSV files for his itemised bills and was shocked to see alot of calls for 30 seconds exactly.
So I queried this with Tesco and they said to me any call under 30 seconds will be taken off your allowance as 30 seconds and this is what all mobile companies do apparently.
You are probably thinking well whats this issue, but my husband is a man of few words and his calls consist of 'hi and bye!' so 85% of my husbands calls are well under the 30 second mark.
In looking further into it when Tesco round the calls up to 30 seconds it is taking him way over on his allowance.
I hope I make sense and attached an example.
Basically he has made in the last 8 days alone 33 calls well under 30 seconds this = 7 minutes 37 seconds but Tesco will deduct 16 minutes 30 seconds from his allowance.
I think this is underhand and have since checked my mobile contract with Orange and they don't do this they report in seconds.
Has anyone else come across this?
I have been on the phone to Tesco for well over an hour and trying to explain what I mean becomes so difficult when you can tell they are not bothered! :tinysmile_hmm_t2:
My husband took out a £20 iPhone contract with Tesco Mobile back in May and his bills have been in excess of £35 each month.
So I decided to check out his bills. I download all the CSV files for his itemised bills and was shocked to see alot of calls for 30 seconds exactly.
So I queried this with Tesco and they said to me any call under 30 seconds will be taken off your allowance as 30 seconds and this is what all mobile companies do apparently.
You are probably thinking well whats this issue, but my husband is a man of few words and his calls consist of 'hi and bye!' so 85% of my husbands calls are well under the 30 second mark.
In looking further into it when Tesco round the calls up to 30 seconds it is taking him way over on his allowance.
I hope I make sense and attached an example.
Basically he has made in the last 8 days alone 33 calls well under 30 seconds this = 7 minutes 37 seconds but Tesco will deduct 16 minutes 30 seconds from his allowance.
I think this is underhand and have since checked my mobile contract with Orange and they don't do this they report in seconds.
Has anyone else come across this?
I have been on the phone to Tesco for well over an hour and trying to explain what I mean becomes so difficult when you can tell they are not bothered! :tinysmile_hmm_t2:
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