sky broadband

[jsm73]

hi everyone,i ordered sky in jan 2012,calls,full tv package,line rental and broadband.due to taking out the full package,sky broadband was free for 6 months.after installing my hd box the engineer told me date for phone line to go active and router arrival date and bb activation date,phone went active but no bb or router.rang sky who said they had made a mistake and bb had to be reordered.wasnt happy as i use bb 10+hours every day,so after 14 days which they lold me it would take,nothing happens no bb no router no emails,nothing.so i rang again,same story it will have to be reordered.so i told them to come and take their hd box and i was cancelling all sky services.so the offer me £30 off my next bill if i buy a dongle whilst they reorder bb again.i did that but didne know i was in a very poor mobile bb location,the dongle was next to useless.anyway 13 days later i rang sky to check my router was dispatched,which they told me was in a local post office and would be guarented to be with me the next day and bb would be activated,guess what,next day nothing.so rang again told them i was cancelling all sevices,after numerous offers,ie free line rental for a year,i refused and told them i would be cancelling my direct debit with them due to sky breaking our contract.yet i am still being billed for the period of my so called contract.sorry for the long post.where do i stand and who would i contact regarding legal aid? thank so much in advance for any help,john.

[miliitant]

Re: sky broadband

did you cancel in writing,email, etc

[jsm73]

Re: sky broadband

no militant, over the phone

[miliitant]

Re: sky broadband

are you at the moment receiving all the services you applied for or have they been disconected

[jsm73]

Re: sky broadband

not receiving any services i changed my phone and broadband providers in february.sky say i entered into a cotract but surely they had broken that contract by not supplying me with the things i had signed up for

[miliitant]

Re: sky broadband

you are correct

you need to be sending a letter to sky by recorded delivery and heading it official complaint as to your complaints procedure about breach of contract

[jsm73]

Re: sky broadband

thanks so much,btw ive contacted "contact law" regarding legal aid,are they any good do you know?

[miliitant]

Re: sky broadband

to be honest

before you start going legal, you need to give sky an opportunity to rectify the matter first

that why you address the letter pursuant to your complaints procedure

they then have to by law acknowledge and deal with the complaint within 8 weeks

[jsm73]

Re: sky broadband

ok,will do that.thanks again

[bluebottle]

Re: sky broadband

The legislation Sky are in breach of is the Supply of Goods & Services Act 1982. This requires anyone providing goods or services by way of trade to provide them within a reasonable period of time and using reasonable care and skill. From what you have posted, it is pretty clear that Sky are in breach of their contract with you as they are not providing the service you contracted them to provide you with. As a consequence of this, Sky is not entitled to a single penny until they start providing you with the services they are contractually-obliged to provide.

Under the Supply of Goods & Services Act 1982, you are entitled to seek compensation from Sky for any losses, including consequential losses, you have suffered as a result of their failure to honour their side of the contract.

I would send them a Recorded Delivery letter, headed SUPPLY OF GOODS & SERVICES ACT 1982 - BREACH OF CONTRACT, and list, in chronological order, their breaches of contracts, any financial losses you have suffered as a result of their breaches of contract and the resolution YOU want from them, NOT what they THEY want you to accept from THEM.

Come back onto this thread should you need any further help. Your best legal allies in this sort of case is your local Trading Standards Department.

[labman]

Re: sky broadband

I think one of your best allies is the CEO of Sky:

jeremy.darroch@bskyb.com

The Executive's Office at Sky are one of the only places to get things resolved in my experience.

[Magrew]

Re: sky broadband

I think one of your best allies is the CEO of Sky:

jeremy.darroch@bskyb.com


The Executive's Office at Sky are one of the only places to get things resolved in my experience.

That depends how high up the executive ladder you want to go at BSkyB and what you mean by resolved. I hear there are people at the top of that ladder that get things resolved in a manner has caused them some awkward questioning recently.

[bluebottle]

Re: sky broadband

You wouldn't happen to mean a certain Mr J Murdoch and a certain Mr R Murdoch by any chance, Magrew? LOL!

[Magrew]

Re: sky broadband

Ssssshhhhhhhh, the walls have ears.