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When applying for a new BT private line (line rental only) we were informed that a deposit would be required and it would be refunded after 6 months of bill payments. The deposit was paid and some 8 or 9 months later we decided to ask for our deposit to be refunded. We have been passed from pillar to post month after month and fobbed off by bt's staff. We have on several occasions been promised that the money will be refunded within days only for it to never materialise, also we have been told that someone will call us regarding the matter and yet again nothing to happen. Today my wife spoke to bt(after being told that the money will be in our account last week) and after more than 40 mins on the phone she was told that the deposit will be credited to the account mid April and our next bill will be deducted from it and then we will receive a cheque for the balance. We have got to the point were we are sick and tired of them fobbing us off. anyone know a good way forward?
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If Knowledge is Power . . . . . . .Then I Could Easily Light an L.E.DTags: None -
Re: BT Deposit
Hi CD. My best suggestion is to contact the Communications Ombudsman Service (Previously Oftel, I believe). Tell BT you have done this, and they MIGHT finally make an effort before you formally submit your complaint to the Ombudsman.
Ombudsman Services: Communications -
Re: BT Deposit
Hello Cards Down and welcome to Legal Beagles.
It appears nothing changes with BT. They are still the lying, cheating scumbags I went through hell with two years ago. Speak to your local Trading Standards Department about this. It appears BT may be in breach of the Unfair Terms in Consumer Contracts Regs 1999.
BB
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Do you mean OTELO, Bill? TBH, they're a joke and the telecoms operator comes off better than the long-suffering customer. It won't worry BT that it is being referred to OTELO. They treat it as an inconvenience. Trading Standards tend to be better (depending on where you are in the UK) and BT tend to take them a bit more seriously as they have clout, which OTELO doesn't.Originally posted by Bill-K View Post
BBLife is a journey on which we all travel, sometimes together, but never alone.Comment
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Re: BT Deposit
Yes - my apologies CD, it's (or was) Otelo, as BB says. I have to agree with BB, though, as my own experience of Otelo was that they were a bunch of wimps who side-stepped anything that seemed just a little 'uncomfortable.' I thought it was just the fact that I was quoting the CCA that made my claim a little 'difficult.' Hearing BB's story now makes me think they ARE exactly as he describes - both BT and Otelo.
I thus concur with BB's advice to use your TSO instead.Comment
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Re: BT Deposit
I'd send an e-mail complaint to the CEO:
ian.livingston@bt.com
Set out exactly what has happened and ask for the deposit to be returned along with a reasonable level of compensation by way of a goodwill gesture for their incompetence.
You may also want to ask if you can be released from the contract early because of this issue in order to port your number to another company.Comment
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Re: BT Deposit
For what it's worth, Labman, all Ian Livingston does is pass the email/letter to one of his scumbag employees to lie, cheat and bully the poor customer. What Ian Livingston DOES seem to react to are Special Delivery letters headed "FINAL LETTER PRIOR TO LEGAL ACTION" and "NOTICE OF LEGAL PROCEEDINGS".Originally posted by labman View PostLife is a journey on which we all travel, sometimes together, but never alone.Comment
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Re: BT Deposit
Thank you all for the info so far. I was thinking of a high level complaint along the lines of " obtaining money by deception/false pretences" which the employee sold us when making the original agreement. We fully intend to jump ship and spend our money elsewhere as soon as this matter is sorted. we are quite happy to email or write letter/s to wherever we may get a response.If Knowledge is Power . . . . . . .Then I Could Easily Light an L.E.DComment
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Re: BT Deposit
Hi Cards Down,Originally posted by cards down View Post
As stated in my earlier post in this thread, your best bet is to speak to your local Trading Standards Department as to your next step. The Unfair Terms in Consumer Contracts Regs 1999 is the piece of legislation that comes to mind and your local Trading Standards are the best people to advise on this.
BBLife is a journey on which we all travel, sometimes together, but never alone.Comment
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Re: BT Deposit
I guess this is personal experience speaking. I write letters to CEO's several times every week, and have never yet had any one of them be anything other than incredibly helpful.Originally posted by bluebottle View Post
They are passed to the Executive's Office, but I always have a contact there who I can phone in person, and, more importantly, with proper powers to put things right.
However, I have not had occasion to write to BT, and they are clearly a massive exception to the rule. perhaps someone like me should point this out! If you can send me any solid examples of what you say, it would be brilliant. I've written to most other communications suppliers, so his company really are the exception, not the rule. I could even send his oppositions responses to him - that would be quite fun!Comment
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