Dispute over cancelation charge

[roythegrass]

I’m in dispute with a broadband/TV/phone provider over potential cancellation charges.
Whilst negotiating during a phone conversation I agreed to a contract that would be less expensive than my current contract and this included an ‘entertainment’ element in the package with a monthly charge of £20.
Several days later I received a Contract Summery email from them stating “Entertainment charge £20 increasing to £80 after 3 months”. No way would I have accepted this contract had I been informed that the cost would quadruple after 3 months. No mention of this was made during the telephone conversation.
They are now threatening a charge of up to £886 if I now cancel!
Is the contract valid if I was given misleading advice?
Thanks

[echat11]

It's 'mis-selling, they know it goes on. No doubt it's part of their training.

a) Send a Subject Access Request, they have 30 days to provide all the
data on the account. Specifically ask for the 'recording' of the conversation with
sales.

b) Lodge a 'formal' complaint, follow the complaints procedure on their website,
if your not happy with the final response / outcome, then take the complaint
to the Services Ombudsman.

Update when you get a response.

[roythegrass]

Thanks for that.
I've submitted a SAR to BT for recordings of our phone conversations and they have 30 days to respond. I'll update when I have further news.
As an aside do you know if the Unfair terms in consumer contract regs is still operative or has it been replaced by the consumer rights act.?

[echat11]

Thanks for that.
I've submitted a SAR to BT for recordings of our phone conversations and they have 30 days to respond. I'll update when I have further news.
As an aside do you know if the Unfair terms in consumer contract regs is still operative or has it been replaced by the consumer rights act.?

Replaced by the Consumer Rights Act 2015.

[roythegrass]

I've now received their final bill which includes the £886 cancellation charge. They will be taking this from my bank account on 11th November.
I have yet to receive a recording of the telephone conversations following my SAR and, although acknowledged, they have not responded to my formal complaint.
It would be easy to simply instruct my bank to cancel the direct debit but would this risk debt collectors and effect my credit rating?
Thanks

[echat11]

I've now received their final bill which includes the £886 cancellation charge. They will be taking this from my bank account on 11th November.
I have yet to receive a recording of the telephone conversations following my SAR and, although acknowledged, they have not responded to my formal complaint.
It would be easy to simply instruct my bank to cancel the direct debit but would this risk debt collectors and effect my credit rating?
Thanks

It becomes difficult to argue that you didn't agree to this or that, if you make the payment of £886.
Debt collectors has no powers at all. It may effect you Credit File, but that shouldn't be a consideration
as such. There shouldn't be any immediate effect as you've raised a complaint.

[roythegrass]

UPDATE
In my formal complaint to BT I quoted all the relevant consumer laws relating to mis-selling and now, at the eleventh hour, they have backed down and issued a credit on my account for the full £886 cancellation charges.It pays to persevere!
Thanks ECHAT11 for your input- much appreciated.
Roy

[echat11]

Great result, well done.
It's typical BT. After each sales conversation,
they should automatically send out a
recording of the sales conversation.
Very easy to do, but they won't do it,
it would effect their profits.