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Mobile Phone Contract Cancelled

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  • Mobile Phone Contract Cancelled

    Hello. Today I purchased a mobile phone contract from the website affordablemobiles.co.uk. The website stated I would get an iPhone XR 128GB for £31 a month and a £0 upfront fee. I purchased the contract, had a credit check, received a confirmation email with a reference number. I have since found out it was a pricing error on the website and they have cancelled my order, if specifically says “order cancelled at your request”. Clearly I didn’t request anything to be cancelled, and a contract was formed from purchase. Their terms and conditions state “"We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation. The Network Contract will be formed when we connect the Contract Phone or SIM Only to the Network, which will be immediately prior to us sending the Dispatch Confirmation." Where do I stand? Am I entitled to the contract?
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  • #2
    They did not send you a dispatch email so did not accept the deal.You appear to have been sent an order confirmation not a notice goods dispatched so no deal


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