I used to use Supanet for internet only up until the end of 2014. I terminated their service (out of contract) and moved to another supplier for broadband and phone.
About 3 months ago a company, QuickCollect, started contacting me trying to recover the value of the unpaid service since my cancellation, claiming I had never cancelled their service. Their return address is the same as Supanet and they have full access to all my information from that time, having contacted me on my mobile and landline and by post, have forwarded my expired contract and know when I stopped paying.
My position is that I cancelled their services by phone, agreeing to make an additional payment to cover their 30 days notice condition. (I in fact paid them twice after commencing with my new provider) I also posted back their router to avoid having to purchase it.
QuickCollect (Dox2you on the letter footer though Quickdox also pops up online and all companies have directorial cross pollination) claim I didn't cancel so am liable to pay a significant sum unless I can prove otherwise.
Am I realistically meant to be able to prove otherwise? This was over 3 years ago and while I remember some details I don't have 'proof' that I can send them.
Additionally, given Supanet's history with contractual silliness, not so much with me but well covered online, should I consider this a try-on and discontinue dealing with them. The threats and offers to negotiate a reduced payment were heavy from the beginning. Letters have no return address and are rudimentary and the whole thing smells like a fraudulent scam except that it seems to be coming from Supanet themselves so I have to give it some gravity.
Your thoughts and comments would be appreciated.
About 3 months ago a company, QuickCollect, started contacting me trying to recover the value of the unpaid service since my cancellation, claiming I had never cancelled their service. Their return address is the same as Supanet and they have full access to all my information from that time, having contacted me on my mobile and landline and by post, have forwarded my expired contract and know when I stopped paying.
My position is that I cancelled their services by phone, agreeing to make an additional payment to cover their 30 days notice condition. (I in fact paid them twice after commencing with my new provider) I also posted back their router to avoid having to purchase it.
QuickCollect (Dox2you on the letter footer though Quickdox also pops up online and all companies have directorial cross pollination) claim I didn't cancel so am liable to pay a significant sum unless I can prove otherwise.
Am I realistically meant to be able to prove otherwise? This was over 3 years ago and while I remember some details I don't have 'proof' that I can send them.
Additionally, given Supanet's history with contractual silliness, not so much with me but well covered online, should I consider this a try-on and discontinue dealing with them. The threats and offers to negotiate a reduced payment were heavy from the beginning. Letters have no return address and are rudimentary and the whole thing smells like a fraudulent scam except that it seems to be coming from Supanet themselves so I have to give it some gravity.
Your thoughts and comments would be appreciated.
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