I have fecently upgraded my mobile to a Samsung J3 and there are a series of porblems. Initially it wouldnt connect to the routdr but that was solved . My currentproblem is that when using the headphones to listen to something and after a callet has hung up the volume in the speakers temains muted, and i have to fish the phone out of my pocket to reset the volume. My specific questions is what rights do i have regarding the phone? The contract is a two part contract with a loan for the phone and a service contract for the phone. Does sale and supy of goods act apply for the phone element of the contract.
Virgin media mobile problems
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Re: Virgin media mobile problems
looking in to this for you hun, will call up an old friend still in the industry and let you know.
Give me 20 mins and I will have an answer
CalliePLEASE NOTE: I work irregular hours including nights and sleep in shifts. If I have not responded in 48 hours, please ask an admin to Messenger me!
"If you ever feel alone, remember, I am just the other side of the rainbow, or just south of the North Star. Whichever is closer." - A.J Murphy. 17/3/1974 - 16/03/1997 (RIP babe <3)
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Re: Virgin media mobile problems
5. Our full 24-month warranty (12-months for iPhones)
If your new phone or mobile broadband device goes wrong in that period and it's covered by the warranty, we'll do all the legwork for you to get it fixed. If you do need a replacement phone or mobile broadband device, we may provide you with one that's 'as new'. If your phone or mobile broadband device isn't covered, we'll advise you on what to do. However, if your phone or mobile broadband device was not bought direct from Virgin Media, a different returns policy may apply. Please check direct with the store. Full terms and conditions are set out below.
Terms and conditions of Virgin Media's 24 month warranty (12-months for iPhones)
1. If your new phone or new mobile broadband device (each referred to in these terms and conditions as the Device) ceases to function correctly due to defective materials or workmanship within 12 months for an iPhone, or 24 months for other handset manufacturer devices from purchase (excluding the battery and charger, which are covered for 12 months from purchase), we'll repair the Device or if we are unable to repair it we will replace it free of charge with an as new Device which in our opinion is of equivalent specification provided that:
a. your Device has been used in accordance with the manufacturer's instructions and hasn't been subject to abnormal conditions of storage, use or neglect (damage due to normal wear and tear or malicious or accidental damage are not covered); and
b. any repairs which have been or are to be undertaken have been arranged by us or the manufacturer's accredited repair centre.
2. If the Device you purchased was ‘as new’ the warranty is 6 months for iPhones and 12 months for all other device manufacturers. You must provide reasonable assistance and information to us, including returning your original Device in its original packaging, if requested.
3. The replacement Device may be reconditioned but will be fully tested and function before despatch.
4. If no fault is found your Device will be returned to you. All devices will be returned with Virgin Mobile approved software.
5. Phone faults not covered by manufacturer warranty (including customer damage such as liquid ingress and damaged LCD screen) will be chargeable and we will contact you with a repair quote and options.
6. This warranty is given by Virgin Media Telecoms Ltd, and is in addition to and doesn't affect your statutory rights.
These terms and conditions of sale will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract.
These terms and conditions of sale will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract.PLEASE NOTE: I work irregular hours including nights and sleep in shifts. If I have not responded in 48 hours, please ask an admin to Messenger me!
"If you ever feel alone, remember, I am just the other side of the rainbow, or just south of the North Star. Whichever is closer." - A.J Murphy. 17/3/1974 - 16/03/1997 (RIP babe <3)
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