Virgin and mobile bill please help

[seduraed]

I have completely accidentally ran up a large bill on my mobile phone of Ł160 by not clearing the line . I am willing to pay the the money despite the inadvertent nature of the usage. Virgin collections and customer service (Not) are not willing to let me keep the line on and pay monthly they want all the money on the 3rd of September . This will be more I afford and over half my total monthly income. I tried to raise a complaint but was told that this had to be done in writing unfortunately the website is not letting me log in so I can't do it this way . Neither department will let me escalate the matter i simply get the answer that the system works that way and nothing can be done .

[seduraed]

Re: Virgin and mobile bill please help

Bump

[Mr $quandaŁot]

Re: Virgin and mobile bill please help

I would send an email to Tom Mockridge, CEO, Virgin Media UK: tom.mockridge@virgin media. co.uk. It is unlikely that he will respond personally but the executive team should get in touch.

Failing that, I would write to their parent company Liberty Global in the US.

[Mr $quandaŁot]

Re: Virgin and mobile bill please help

What do you mean by not clearing the line? Can you please give more details?