Sky - Phone Calls We Haven't Made!

[ricky8r]

Hi Guys,


I'm writing for a little bit of advice regarding a recent Sky bill my mother has received. My mum subscribes to Sky TV, Broadband and Sky Talk. She has a contract with vodafone, so the Sky Talk at her home is never used!


Despite this, her most recent bill shows £31+ worth of call charges. Almost £20 of these are to the "Speaking Clock", number 123. The rest, £11, are to very suspicious looking numbers that neither me or my mother recognise. All of these numbers are very similar e.g. 01512111811, 01512112111, 01512112112, 01512112115 etc.


I spoke to Sky regarding these calls the other day who informed me they would be looked at. Today I have received a text informing me the charges will not be refunded! I really am disgusted in sky's response and neglect of what appears to be an underlying issue with their phone line! I'm also concerned there will be similar charges on my next bill!


Anyone had a similar situation or any advice on to how to get these charges wiped off? My mother is on incapacity benefit and really does not have money to throwing away on what appear to be fraudlent phone calks!


Thanks


Chris

[Hurricane Puffrose]

Re: Sky - Phone Calls We Haven't Made!

I work in billing for a mobile company, normally what happens with billing is, the company take the details directly from the number to see what calls have been made, and then charge as applicable.

I am not sure how a landline registers calls made, with a mobile its from the SIM card and if the calls have been dialled the calls are chargable. from what you have written, Sky have done a network investigation and they have found these numbers to have been dialled.

from the amount of the bill, there must have been a few calls made! How long were these calls on average?

[ostell]

Re: Sky - Phone Calls We Haven't Made!

The numbers could be someone sitting on the phone. Where is the phone kept?

Is there a youngster around that could be playing with the phone? (My 18 month granddaughter managed to phone me in France from her mothers phone).

[nemesis45]

Re: Sky - Phone Calls We Haven't Made!

0151 is a Liverpool area code.

nem

[dkay59]

Re: Sky - Phone Calls We Haven't Made!

I have heard cases of engineers to telephone cabinets dial 123 to test if the line works. They're not supposed to but they have done it. The other numbers may be a result from that

Have any engineers done any work on the cabinet? Perhaps they were doing work on a neighbouring line, and did their test on yours to see if their work didn't affect yours.

It'd certainly explain why there are calls being made from your line

Dates and times of these calls could be important

[Hurricane Puffrose]

Re: Sky - Phone Calls We Haven't Made!

if the OP can provide us with the call date (start of the dispute) than I will put the feelers out.