Tom Williams

[Tom Williams]

Could someone please advise. I contrary to all the advice and warnings I received from friends and family, got involved with Talk Talk Telecom several months ago. I took out a contract with them for a telephone and broadband service. The equipment they supplied was faulty and sub-standard and it didn't work. After nearly two weeks of lengthy phone calls and being pushed from pillar to posts, one of these being call centres across the world. I finally gave up and told them that I had no intention of carrying on and was cancelled the contract. After numerous further phone calls again all over the world I finally reached the point where they agreed that the contract was cancelled and they would send me a returns package for their equipment. However they have continually sent me demands for settlement of a debt they claim I owe. They had instructed solicitors who sent demanding letters and I have on several occasions denied that the debt is due and their claim is justified. They have now sent me a Notice of Intention to File a Default. I would like to know whether they are legally allowed to do so if the claim is being disputed and vehemently denied. Please help.

[ostell]

Re: Tom Williams

Sounds like Talk Talk, left hand and right hand don't what they are doing.

Have you got written details of that agreement to cancel and shipping of the returns package? A copy of that may stop things dead. Failing that tell them the date and time of the phone conversation and get them to check the recordings.

I had a similar thing when O2 broadband was taken over by Sky. I cancelled and told them I was waiting for the final bill. I got a cheques as a refund for the final month and then the letters claiming I owed them money for the final month.