Voda phone have taken money out my bank without permission

[Debbiejo]

Hi can you help me I have missed one payment with vodaphone and I have called them to try and rectify this situation I have 3 phones on this contract however they cut them all off I honed to pay and they said my bill nearly £500 I explained I could not pay this amount in one go, so I asked how much I can pay to have my kids phones put back on they said I could pay just under 300 pounds I did so after robbing Peter to pay paul however they have gone ahead and took another payment of just under £300 three hours later which I didnot notice till the next evening I called them up and they said that I owed it to them I explained my conversations again and someone was looking in to it and get back to me I ve heard nothing I called again today and told that there was nothing they could do as another bill had been reaise again convenient ly today so now I was in debt again and that I could try a bank disclaimer I asked and demanded I speak to a manager and they said there managers do not come to the phones I know am left furious and skint can you help me please as this is so unfair ......

[ostell]

Re: Voda phone have taken money out my bank without permission

Tell your bank that you did not approve that 2nd transaction and get them to revere it.

[Kati]

Re: Voda phone have taken money out my bank without permission

[MENTION=19723]Lee Vodafone Company Rep[/MENTION] or [MENTION=41528]Jen Vodafone Company Rep[/MENTION] should be able to help you out here ... they'll be along at some point to advise

I do think that Ostell's advice about reversing the transaction is worth looking into too

K x

[nemesis45]

Re: Voda phone have taken money out my bank without permission

Hi is the payment via debit card or a Direct Debit?

nem

[Vodafone Company Rep]

Re: Voda phone have taken money out my bank without permission

Hi Debbiejo,

Thanks for making me aware of this.

So I can access your account, email me with your details via the Contact us form here and quote the code WRT135 - FAO Lee in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

[Kati]

Re: Voda phone have taken money out my bank without permission

[MENTION=64371]Debbiejo[/MENTION] - Lee's an official Vodafone rep, if anyone can sort this I think he can :nod: