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Thames Water / Robinson Way / power2contact debt issue

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  • Thames Water / Robinson Way / power2contact debt issue

    I wonder if someone could kindly advise what to do regarding and outstanding debt my brother has with Thames Water.

    The gist of it is that he has fallen behind on his payments with Thames Water and now owes about £500.

    He advised me that he keeps getting letters from Robinson Way threatening legal action / doorstep collection if amount is not paid. Well he got home from work this morning and there was a card left for him to call someone at power2contact within 24 hours to avoid any further action.

    He is worried sick on what to do next and does not want the debt to increase and to be cut-off. He was also considering getting a high interest loan to pay it but I managed to talk him out of it on the understanding that I would seek some advice first what to do.

    Any urgent comments would be very much appreciated.
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