miss selling of EEbroad band

[smoky747]

I feel that I have been miss sold an upgrade by my current provider EE. I have complained but they have said that they have reviewed the record of the telephone conversation which is against my recollection of what wassaid. I have asked for a copy of the message but they wont send it to me. Any ideas?

[Hurricane Puffrose]

Re: miss selling of EEbroad band

when you say you were mis-sold, what were you offered to your knowledge?
if you want a copy of the recording or the conversation I believe you need to apply via a DSAR request (i believe it's £10) and must be made in writing.