British Gas

[Skelly1983]

Re: British Gas

getting any energy company to admit fault is an uphill fight hun.

I suggest an email back to the CEO asking for them to contact you to discuss compensation for their mistakes. (they really do not like that) when you get the call, control it. each time they mention payments, say yes.. when are you planning to tell me how much you owe me? Don't let them bully you.

use phrases like For the benefit of the tape, and As this call is being recorded.. and keep calm and DONT SWEAR!! they will be trying every trick in the book to make you look unreasonable. Dont even swear on hold. if the call is monitored they can hear this, and use it to say you swore on the call (ex call centre staff.. I know every trick in the book!)

if you arent satisfied with their response, say I am not satisfied and am now escalating the call.

get names, extention numbers (the whole we dont have the same extention number thing.. they have to give you something to be able to ind the advisor you have spoken to) and say I have noted that down for use in this complaint. Please note this on my account.

Thanks, i will call them soon, ive worked in a call centre myself as well lot of experience, and i always get my way when i take to companies.

[Skelly1983]

Re: British Gas

Got sorted in the end received 30% off my bills a deferred payment plan to start Jan 2013, and a discount on my bill.

Thanks everyone

[enaid]

Re: British Gas

checked credit file on Noddle and they have placed marker on my file as well

Got sorted in the end received 30% off my bills a deferred payment plan to start Jan 2013, and a discount on my bill.

Thanks everyone

Have they removed the marker on your credit file?

[Skelly1983]

Re: British Gas

wasn't a default marker was just late payment marker.