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Dear friends,
You all know the problems I have had with the dreaded Atlantic *lightning flashes and thunder rumbles*, well the farce continues!!
I rang British Gas, my new provider, to say that I have a charge on my meter of £6 which should not be there, it turns out on 6.6.2012 a charge of £350 was put on my meter, but *DUN DUN DUUUUUUN* Atlantic Energy.
My initial debt in 2010 was £700!! and I have been paying that off for over 2 years!
So I rang Atlantic in hysterics saying what are you playing at you MUPPETS!! was put on hold for over 30 mins and told *advisor giggling* "You'll never guess what, it was human error, the person who deals with customers moving had (quote) a blonde moment and decided it was 2010!!"
I rang back to BG and told them. Within 5 mins they had taken the £6 charge off and sent me out a new key with a refund of £35 on it, as I had overpaid them!
I am a firm believer in credit where it is due, so opinions of my letter please.
Dear Sir/Madam,
I would like to thank you in the highest possible terms for the EXCELLENT service that I have received since becoming a customer.
*INSERT ABOVE EXPLAINATION MINUS WORD MUPPET*
I would like to bring to your attention the fact that I was reassured by your advisor that it would be solved quickly, and that he worked swiftly and correctly to solve my problem.
Thank you once again
Puff
What do you reckon?
You all know the problems I have had with the dreaded Atlantic *lightning flashes and thunder rumbles*, well the farce continues!!
I rang British Gas, my new provider, to say that I have a charge on my meter of £6 which should not be there, it turns out on 6.6.2012 a charge of £350 was put on my meter, but *DUN DUN DUUUUUUN* Atlantic Energy.
My initial debt in 2010 was £700!! and I have been paying that off for over 2 years!
So I rang Atlantic in hysterics saying what are you playing at you MUPPETS!! was put on hold for over 30 mins and told *advisor giggling* "You'll never guess what, it was human error, the person who deals with customers moving had (quote) a blonde moment and decided it was 2010!!"
I rang back to BG and told them. Within 5 mins they had taken the £6 charge off and sent me out a new key with a refund of £35 on it, as I had overpaid them!
I am a firm believer in credit where it is due, so opinions of my letter please.
Dear Sir/Madam,
I would like to thank you in the highest possible terms for the EXCELLENT service that I have received since becoming a customer.
*INSERT ABOVE EXPLAINATION MINUS WORD MUPPET*
I would like to bring to your attention the fact that I was reassured by your advisor that it would be solved quickly, and that he worked swiftly and correctly to solve my problem.
Thank you once again
Puff
What do you reckon?
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