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http://www.ofgem.gov.uk/Media/PressR...al%20Final.pdf
Interesting note to the press release
"Tougher enforcement and more requirements to ensure companies play
straight with consumers
For the avoidance of doubt, the fact that Ofgem has launched investigations should not in any way be taken as implying that any supplier has breached its licence obligation. As part of the investigation process the evidence will be examined before conclusions are reached.
Because the performance in response to our 2008 Probe reforms has been patchy, and in some cases poor, we consider there is scope for strengthening a number of the licence conditions to give suppliers less freedom in how they interpret these obligations. We consider this is necessary in both the domestic and non-domestic sector in order to ensure the suppliers abide by the spirit and intent of the measures as well as the letter of the licence condition.
Failure to abide by these conditions is likely to be backed by appropriate enforcement action. For example, we announced today an investigation into Scottish Power over the significant difference between their standard and direct debit tariffs. "
Documentation is here: http://www.ofgem.gov.uk/Pages/MoreIn...ts/RetMkts/rmr
------------------------------- merged -------------------------------
http://www.ofgem.gov.uk/Markets/RetM...arch_Final.pdf
The above is their market research with regards to vulnerable customers.
Interesting note to the press release
"Tougher enforcement and more requirements to ensure companies play
straight with consumers
For the avoidance of doubt, the fact that Ofgem has launched investigations should not in any way be taken as implying that any supplier has breached its licence obligation. As part of the investigation process the evidence will be examined before conclusions are reached.
Because the performance in response to our 2008 Probe reforms has been patchy, and in some cases poor, we consider there is scope for strengthening a number of the licence conditions to give suppliers less freedom in how they interpret these obligations. We consider this is necessary in both the domestic and non-domestic sector in order to ensure the suppliers abide by the spirit and intent of the measures as well as the letter of the licence condition.
Failure to abide by these conditions is likely to be backed by appropriate enforcement action. For example, we announced today an investigation into Scottish Power over the significant difference between their standard and direct debit tariffs. "
Documentation is here: http://www.ofgem.gov.uk/Pages/MoreIn...ts/RetMkts/rmr
------------------------------- merged -------------------------------
http://www.ofgem.gov.uk/Markets/RetM...arch_Final.pdf
The above is their market research with regards to vulnerable customers.
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