Email contract from utility company

[rossowheels]

I received an email contract from British Gas following the failure of Neon Reef. The contract states in section 1 “welcome to British Gas” and also “Price guaranteed to 31/07/22”. The contract also has wording in section 3 concerning the price cap. BG subsequently sent an email stating that their prices are increasing in view of the price cap. My view is that section 1 is therefore misleading and ambiguous. I had always believed that a contract should be clear and not be misleading. BG is naturally relying on section 3. It’s akin to the Bank of England printing money, stating “I promise to pay the bearer etc” conditionally. Any comments appreciated.

[atticus]

It is not possible to comment without seeing what clause 3 actually says.

[echat11]

Hi Ros

Make a Formal Complaint to British Gas, explain your position, that the the Price Guarantee should be honored.

Explain that they are breaking law / regulations:-

OFGEM through the Electricity Act 1989 and Gas Act 1986 are very clear on misleading information being sent to customers. The Standard Conditions of electricity / gas supply license states:

Condition 0. Treating Domestic Customers Fairly -

0.3 The Standards of Conduct are that the licensee and any Representative:

a) behave and carry out any actions in a Fair, honest, transparent, appropriate and

professional manner;

b) provide information (whether in writing or orally) to each Domestic Customer

which:

i. is complete, accurate and not misleading (in terms of the information provided or

omitted);

See what they come back with. Unfortunately energy companies aren't regulated.

[des8]

Process for complaining: https://www.ofgem.gov.uk/information...twork-operator