Avro closure

[enaid]

I was transferred to Octopus after Avro went bust. I followed the info from Octopus to open account etc. I went in to view my bill and was shocked to see I owed well over £800. Of course I queried this and was told they had taken the last gas reading from Avro and the initial reading I gave them and that was the reason. After investigation turns out Avro ignored my gas meter readings that were sent along with my electric readings every month. They estimated and kept my gas bills down to the bare minimum, can only think as I was on a fixed tariff and they couldn.t up it it would somehow benefit them.
I wondered if it they were in the wrong to ignore my readings and if so what can I do about that now. Also if indeed I do owe for the missing gas then I do not agree to be charged by Octopus for them as they are over double the rate I was paying at Avro and that to me is unfair I don't owe Octopus but I may owe Avro.
Any ideas anyone on what I can do not having much luck with Octopus on this as I told them I wouldn't pay that amount so the figure has gone off my account along with any gas info.

[echat11]

You have given Octopus Energy the latest reading for gas and electricity, they will bill you correctly going forward.
The previous billing can be dealt with by the Avro administrators when they are appointed. You need to explain clearly what you saying, with the evidence you have. You were providing correct readings, instead of using those, Avro continued using estimated reading for the gas. Octopus Energy will have no involvement in retrospective billing which is incorrect.

https://www.ofgem.gov.uk/publication...octopus-energy
Avro Energy’s administrators

Administrators: Alvarez & Marsal Europe LLP

Address: Alvarez & Marsal Europe LLP, Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW.

Telephone: +44 (0) 20 7715 5200

Email: INS-AVROEL@alvarezandmarsal.com

[Celestine]

I think we need some clarity on industry policy regarding outstanding arrears transferred over with accounts from collapsed companies. This would probably be something we can find out from the energy regulator as to what should happen.
Like you Enaid, I think old rates will definitely be applied and this is why the amount has vanished from your Octopus account. As we know these debts never completely vanish so it will be a matter of finding out how it is to be collected, presumably by the administrators.

[Celestine]

From OfGem
I’m paying back debt. Will I still pay this to my new supplier?

This depends on what your new supplier agrees with your old supplier’s administrators.

You will need to pay back the debt to your new supplier if they arrange to take on customer debts from your old supplier.

You will not need to pay back the debt to your new supplier if they don’t make this arrangement. However, you may have to continue to pay it back to your old supplier or their administrator.

The new supplier will explain how things will work after we have appointed them.

[enaid]

Yes I am not unwilling to pay what I owe just unwilling to pay Octopus as they have calculated at their rates which are much higher than Avro. I would also like very much to know just why Avro ignored my gas meter readings that went along my electric ones which they used. There must be a reason for this but i can't fathom out what. I did check my balance monthly and there were no signs things were going wrong sadly I didn't check the calculations my fault I know.

[echat11]

All these collapses are down to OFGEM thinking they are creating a market, in reality they were issuing licences for the sake of issuing licences. I've had far too much communication with OFGEM, even the chap who issues the licences.

[echat11]

If you need help with this just give me a shout.

[enaid]

Well there is nothing on Octopus regarding my gas account at present and when looking at my bills just the last electric bill from Avro. Am not going to phone them I will just hang fire until they decide to sort it or I hear from the administrators. Thanks both for your input.
I will add I have never had a smooth change over either for a house move or going for better deals so it's pretty obvious the regulator is not fit for purpose. You just have to flick through FB on the Together Energy thread to see what a nightmare they are and are still getting away with it. I was once with them myself.

[Celestine]

Good luck with it Enaid. Keep an eye on your dates and remember the back billing code, there could be an issue here that your bills have been incorrect for a while and that the energy supplier that went bust cannot collect all of it? Worth exploring depending on how long this goes on for.
https://www.ofgem.gov.uk/information...-billing-rules

[echat11]

Might be an idea to send Octopus a SAR, might help when the administrators ask for any outstanding payment.

[DE DOGS]

I have basically the same problem. Transferred to EDF bill sent from them for well over £200. previous supplier £58. A month cannot get the last reading,

[echat11]

I have basically the same problem. Transferred to EDF bill sent from them for well over £200. previous supplier £58. A month cannot get the last reading,

It should be straightforward to resolve. Just make sure both energy companies aren't charging you for the same usage.

[enaid]

Am slowly making progress with this but can not believe how much more Octopus charge than any other company I have used. Suppose that's why they still in business true but I can not be cold so must ay pay pay lol xx