Ofgem has today (Friday) completed its investigation into Npower’s changes to its gas tariffs in 2007. Following the investigation, the company has agreed to put things right and will be making payments totalling £1.2 million to some 200,000 customers affected.
The regulator was concerned about Npower’s approach to notifying its customers of the changes which resulted in financial loss to some households whose consumption was low. A large number of consumers did benefit from the changes.
Npower has now pledged to write to existing and past customers adversely affected by the changes in the tariff, so no action by customers should be necessary. If customers still have queries in due course, they should call Npower on 0845 6026363.
Following its energy probe last year Ofgem is considering a package of measures which are focused on improving the quality of information available to consumers.
The regulator was concerned about Npower’s approach to notifying its customers of the changes which resulted in financial loss to some households whose consumption was low. A large number of consumers did benefit from the changes.
Npower has now pledged to write to existing and past customers adversely affected by the changes in the tariff, so no action by customers should be necessary. If customers still have queries in due course, they should call Npower on 0845 6026363.
Following its energy probe last year Ofgem is considering a package of measures which are focused on improving the quality of information available to consumers.