npower's Spreading Warmth tariff

[calamity jane]

Not sure if this has been posted before but found this on NPower website.





What is the Spreading Warmth tariff?
It is a new tariff from npower that delivers a total dual fuel annual discount of £250 Exc. VAT (£125 per fuel)†.


Who is eligible?
If you have a gross annual household income of less than £13,500 and where someone in the household meets at least one of the eligibility criteria below:

• aged over 60
• disabled
• suffers from a chronic illness
• a child under 16

When will the discount be paid?
Initially the annual discount will be applied as a one off discount of £125 per fuel on the first bill after 1st January 2009. From the 1st April 2009 onwards, discounts may be applied in installments. However if you have a prepayment meter we may choose to send it to you rather than credit it to your account.


How do I sign up?
If you are eligible or think you may be eligible please call us on 0800 975 1373*.


†npower’s Spreading Warmth Tariff is subject to availability and applied at the sole discretion of npower. It is for domestic customers of npower satisfying the eligibility criteria set out above. May not be available with some other tariffs. Confirmation of eligibility will be required. Prepayment customers can apply. Terms and conditions apply.
*Lines are open from 8am - 6pm Monday to Saturday. Calls may be monitored or recorded for training and security purposes. Calls to 0808 and 0800 numbers are free from landlines but not from mobiles. Calls to 0845 number from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.

© 2008 npower

• npower.com | Spreading Warmth Tariff terms | Terms & conditions | Privacy policy

[calamity jane]

Re: npower's Spreading Warmth tariff

More help for npower customers.

First Step Scheme

npower’s First Step Scheme offers advice and help if you're struggling to pay your npower bills. If you can't afford to keep your home warm, we may be able to offer you:



Help with your npower energy bills – our First Step advisors will work with you on a one-on-one basis to help you manage your energy bills. Together, we'll set up a payment plan that suits your circumstances, and you'll get lots of advice on how to save energy and money around your home.


First Step Fund – You may be eligible for help from our First Step Fund, which could clear all or part of your debt for you. We'll put your debt on hold for an agreed period of time, as long as you commit to a payment plan and keep up regular payments. After an agreed period of time (no less than six months) we may write off all, or some, of your debt. If you're in quite a lot of debt we may clear it in several instalments - as long as you keep up regular payments.


Spreading Warmth Tariff – If you meet certain eligibility criteria, we may offer you our Spreading Warmth Tariff, which offers significant savings on your energy bills. See details


For more information about the First Step scheme please contact our Warm Response Line on telephone 0808 172 6999* or textphone 0845 603 0652*.

[annette2411]

Re: npower's Spreading Warmth tariff

I signed up for spreading the warmth with Npower in December, I am still waiting for the £125 payment towards my electricity, everytime i ring them they tell me that they will have a payment to me within the next 14 days!!!! I understand that they have many payments to send out, but this should have been considered when the scheme was launched and the sales reps made promises on Npowers behalf. I recieved the payment for gas in April, and another quarterly credit last week, but still nothing towards my electric.
I wonder how many other people switched companies in the hope of help towards fuel costs through the winter months, and are still like me waiting

[natweststaffmember]

Re: npower's Spreading Warmth tariff

I would put a formal complaint in writing asking them for a response because as you said, they have said 14 days to you everytime you ring. See what they do in writing.

[annette2411]

Re: npower's Spreading Warmth tariff

Thanks for the advice, i actually e-mailed N power with my complaint. Someone then rang me back and told me that they would have a payment in the post within 14 days, lol, 14 days later no payment, so I telephoned them and threatened them with the gas consumer ombudsman, and hey presto, the payments due arrived within 3 days, so a result at last. :tinysmile_grin_t: