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Hi. I Have just joined LB firstly hello to everyone don't know if i'm doing this right but I am having a really tough time with British gas.
My son and his wife and family moved into a 2 bedroom house 2yrs ago.
The landlord had installed gas heating prior to my son moving in.
MY son repeatedly asked for a bill to be sent to him about 5 times or more.
My son and his wife are both deaf and he e.mail them, but no reply.
in june this year I phoned them and they ask me to read meter which i did and told the man on phone he said that can't be right we'll send someone to read it.
my son recieved a bill for £600 which i had to phone again and make arrangements for him to pay which he's been doing then he got a threatening letter for £1962 so last week Phoned BG again nice man said we'll investigate this don't worry he'll only need to pay what he can afford.
So today urgent notice you have to pay £207 today or else we'll enter your home cut you off take you to court etc.
So i phone again explain about last week conversation withBG lady says i'm not saying your telling lies but whoever you spoke to never put any notes on computer.
She tells me Bill is £2911 i argue she say she speak to supervisor who then says they'll take 10% off and offer me to get him a prepayment meter ,wait on hold about 30mins then meter man says amount £3227? can't remember exact now i'm in total shock.
Oh I forgot lady said they'd not recieved any payments for 3month then meterman told me phone billing again I did next lady said yes the payments were there. i'm so sick I can't trust them. then phone back to meterman but it was a girl who said she'd need to check all this out and she'd phone me back then she ask me to go read the meter at my sons house and she'd phone back again which she did i gave her meter reading and thats the end for today cos never phoned back.
I feel it's a shame cos British gas never sent him any bills she said today they did but maybe are lost in post. but don't you think if they had they would have sent reminders or threatening letters before now.my son has 3 small kids eldest is 5yrs. I don't know how to deal with this properly. I don't know if he has any rights.and what about the payments he's been making since june about £600 plus he paid them £100 today. what does that come off of. thanks for being there I'm so worried.
My son and his wife and family moved into a 2 bedroom house 2yrs ago.
The landlord had installed gas heating prior to my son moving in.
MY son repeatedly asked for a bill to be sent to him about 5 times or more.
My son and his wife are both deaf and he e.mail them, but no reply.
in june this year I phoned them and they ask me to read meter which i did and told the man on phone he said that can't be right we'll send someone to read it.
my son recieved a bill for £600 which i had to phone again and make arrangements for him to pay which he's been doing then he got a threatening letter for £1962 so last week Phoned BG again nice man said we'll investigate this don't worry he'll only need to pay what he can afford.
So today urgent notice you have to pay £207 today or else we'll enter your home cut you off take you to court etc.
So i phone again explain about last week conversation withBG lady says i'm not saying your telling lies but whoever you spoke to never put any notes on computer.
She tells me Bill is £2911 i argue she say she speak to supervisor who then says they'll take 10% off and offer me to get him a prepayment meter ,wait on hold about 30mins then meter man says amount £3227? can't remember exact now i'm in total shock.
Oh I forgot lady said they'd not recieved any payments for 3month then meterman told me phone billing again I did next lady said yes the payments were there. i'm so sick I can't trust them. then phone back to meterman but it was a girl who said she'd need to check all this out and she'd phone me back then she ask me to go read the meter at my sons house and she'd phone back again which she did i gave her meter reading and thats the end for today cos never phoned back.
I feel it's a shame cos British gas never sent him any bills she said today they did but maybe are lost in post. but don't you think if they had they would have sent reminders or threatening letters before now.my son has 3 small kids eldest is 5yrs. I don't know how to deal with this properly. I don't know if he has any rights.and what about the payments he's been making since june about £600 plus he paid them £100 today. what does that come off of. thanks for being there I'm so worried.
lol
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