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Hi.
We wanted to renew my wife's driving licence, and she unknowingly clicked on a licence registration site link on Google, which took her to a site that looked just like the DVLA colours and layout.
She gave them all the details requested like existing licence number, passport number, (they need this to use the photo from this), date of birth, our address and of course the number of the debit card used to pay.
It was so convincing that she did not see the tiny writing stating that said that is a third party service that will charge and extra £80 on top of the £14 standard fee for a licence. Nor did she notice on the Google search results that there was an 'AD' symbol right next to the result that she picked.
Once she realized the mistake we checked at the DVLA that the licence was being processed, she found that the application was going through as requested so nothing lost there, other than the extra exorbitant fee.
What worries us is that she have given her personal details to someone who we can't check and verify if they are legitimate.
What letter templates can we use to get the £80 back if they get awkward. We did read about a chap who fell for this and chased them with letters, and after various offers of refund he eventually got his money back.
Can anyone please help with the letters that we need to use?
Kind regards.
We wanted to renew my wife's driving licence, and she unknowingly clicked on a licence registration site link on Google, which took her to a site that looked just like the DVLA colours and layout.
She gave them all the details requested like existing licence number, passport number, (they need this to use the photo from this), date of birth, our address and of course the number of the debit card used to pay.
It was so convincing that she did not see the tiny writing stating that said that is a third party service that will charge and extra £80 on top of the £14 standard fee for a licence. Nor did she notice on the Google search results that there was an 'AD' symbol right next to the result that she picked.
Once she realized the mistake we checked at the DVLA that the licence was being processed, she found that the application was going through as requested so nothing lost there, other than the extra exorbitant fee.
What worries us is that she have given her personal details to someone who we can't check and verify if they are legitimate.
What letter templates can we use to get the £80 back if they get awkward. We did read about a chap who fell for this and chased them with letters, and after various offers of refund he eventually got his money back.
Can anyone please help with the letters that we need to use?
Kind regards.
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