Best solicitor for RTA?

[Gerard55]

I was involved in a road traffic accident in April 2018. Since then I have been suffering from a number injuries - most notably, I have chronic back pain. I have had MRI and seen some specialists as per my medical solicitor request. I am with a solicitor called Carpenters (as suggested through car insurance). So far, my experience has been really awful, they do not update me, and I have to keep chasing. My case handler has been changed a number of times. I'm 28 years old, this is my first road traffic accident, and I don't have confidence in Carpenters. Can any of you recommend a new solicitor? Thank you.

[des8]

Insurance companies have panels of solicitors they chose on a price basis, so not unexpected.

As mentioned on your other threads we do not recommend individual solicitors, but you can always try our sister site (bottom right hand corner of this page)

[Manxman]

What does "as suggested by car insurance" mean? Is this part of your car insurance that your insurer is paying for, or did your insurer simply recommend a firm for you to engage to make a personal injury claim?

If, as I suspect, it's the latter, you would do well to check the T&Cs of your contract with them. You almost certainly won't be able to transfer* your case to another firm of solicitors until you've paid your current solicitors for the work they've already done and any expenses they have incurred. Unless, that is, your current solicitors have handled your case so badly that you could justify not paying them - but to be honest, I think that's highly unlikely.

Please note that this generally applies to "no win no fee" arrangements too. Most NWNF agreements allow the solicitors to bill you for expenses and their time to date if you discontinue your claim or instruct another firm. Again, you must check the T&Cs of your agreement to see what you are committed to.

If, on the other hand, your insurers are paying for the solicitors, I'd suggest you discuss your concerns with your insurer.

You can always make a formal complaint to your solicitors and escalate to the SRA if they are really bad. As only you know how "bad" they are, it's difficult to give definite advice.



*In the sense that your current solicitors may not transfer your files if you don't pay any outstanding fees, and, obviously, a new firm may be reluctant to take you on if you haven't paid your previous solicitors fees.