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Ford Grand Cmax issues, finance rejection?
Hi All,
Very very sorry for the long post but there's so much to this
I purchased a ford grande CMax (2011 plate) back in December 2016.
It went back in 7 days after purchasing it for issues with the radio (Bluetooth), headlamp washers, Temperature gauge, Rattling back doors for 2 weeks over xmas.
The only issues they have fixed is the doors and the headlamp washer. The bluetooth is still crackly and also the temp gauge is playing up again (only noticed due to the cold weather) These issues have fallen on deaf ears and i have since given up. The ACM (Audio control module) was replaced due to it blowing up! however its not working properly still.
In January it went back in for an Engine Malfunction Service Now indicator and the PCM software was update due to internal control module monitoring processor performace fault code. If the fault reoccurs replace pcm. The fault reoccured but was never there when i took it back in!
It then went back in on the 31st of March because of issues with the Keyless ignition system, the car would periodically not recognise the key meaning it would not start. I then opened a not fit for purpose claim with my finance company which went on for 9 weeks with an independent assessment from them and also the financial ombudsman got involved. It was then closed but the ombudsman as "Fit for purpose" with a £150 loss enjoyment payment paid out. The car came out of the garage with a puncture which took 4 weeks to get paid back to me! 2 days after collecting the car the car wouldn't unlock and then when i got in wouldn't start. The key was replaced and it has played up once since this happened.
Wednesday 4/10/17 the vehicle was recovered to the garage due to a serious misfire (It's a diesel so not really a misfire but you get the idea)
also this youtu.be/DL-ZY8GatBA happened so that was great. You can see by the video how much my phone is wobbling which is due to the misfire.
The garage told me "We are unsure as to what's causing the misfire and are still investigating". For 3 Days and then replaced all 4 injectors as they where "Performing out of spec" I collected the car 13/10/17 (Have already rejected it with finance company) I left it at home as i have already rejected it. My dad jumped in to move it to a safer parking space on 14/10/17 and also so it wasn't blocking his garage. Parking is terrible at home! The management light came on not 24 hours after collecting it!
I did the dashboard trick and got Code: U0001 which google tells me is - Code: U0001 - High Speed CAN Communication Bus and tends to be to do with the PCM and would cause the MIL to come on? A bunch of other codes came up relating to Invalid data received from ABS, Lost comms with SASM and many other lost communication errors.
Took the car straight back to Ford, when coming out to check the car the light was off however they said they will still take a look.
I will not be authorising any repairs but would like them to tell me what's wrong (Car's still got warranty so we are covered for the inspection!)
I want the finance written off and the car to be returned the dealer as this is not the first time its been in. It needs to go.
What grounds do i have? This vehicle is not fit for purpose! I have got some free legal advice and it has been passed to the claims department to see if my house insurance will cover the costs.
I will call tomorrow to inform them of the management light and also the finance company.
Car was rejected 1 week ago tomorrow and i gave them 14 days to respond. Nothing yet, not even acknowledgement.
Please help! What are my options? Very sorry for the long post.
Many Thanks
Jon.
Very very sorry for the long post but there's so much to this
I purchased a ford grande CMax (2011 plate) back in December 2016.
It went back in 7 days after purchasing it for issues with the radio (Bluetooth), headlamp washers, Temperature gauge, Rattling back doors for 2 weeks over xmas.
The only issues they have fixed is the doors and the headlamp washer. The bluetooth is still crackly and also the temp gauge is playing up again (only noticed due to the cold weather) These issues have fallen on deaf ears and i have since given up. The ACM (Audio control module) was replaced due to it blowing up! however its not working properly still.
In January it went back in for an Engine Malfunction Service Now indicator and the PCM software was update due to internal control module monitoring processor performace fault code. If the fault reoccurs replace pcm. The fault reoccured but was never there when i took it back in!
It then went back in on the 31st of March because of issues with the Keyless ignition system, the car would periodically not recognise the key meaning it would not start. I then opened a not fit for purpose claim with my finance company which went on for 9 weeks with an independent assessment from them and also the financial ombudsman got involved. It was then closed but the ombudsman as "Fit for purpose" with a £150 loss enjoyment payment paid out. The car came out of the garage with a puncture which took 4 weeks to get paid back to me! 2 days after collecting the car the car wouldn't unlock and then when i got in wouldn't start. The key was replaced and it has played up once since this happened.
Wednesday 4/10/17 the vehicle was recovered to the garage due to a serious misfire (It's a diesel so not really a misfire but you get the idea)
also this youtu.be/DL-ZY8GatBA happened so that was great. You can see by the video how much my phone is wobbling which is due to the misfire.
The garage told me "We are unsure as to what's causing the misfire and are still investigating". For 3 Days and then replaced all 4 injectors as they where "Performing out of spec" I collected the car 13/10/17 (Have already rejected it with finance company) I left it at home as i have already rejected it. My dad jumped in to move it to a safer parking space on 14/10/17 and also so it wasn't blocking his garage. Parking is terrible at home! The management light came on not 24 hours after collecting it!
I did the dashboard trick and got Code: U0001 which google tells me is - Code: U0001 - High Speed CAN Communication Bus and tends to be to do with the PCM and would cause the MIL to come on? A bunch of other codes came up relating to Invalid data received from ABS, Lost comms with SASM and many other lost communication errors.
Took the car straight back to Ford, when coming out to check the car the light was off however they said they will still take a look.
I will not be authorising any repairs but would like them to tell me what's wrong (Car's still got warranty so we are covered for the inspection!)
I want the finance written off and the car to be returned the dealer as this is not the first time its been in. It needs to go.
What grounds do i have? This vehicle is not fit for purpose! I have got some free legal advice and it has been passed to the claims department to see if my house insurance will cover the costs.
I will call tomorrow to inform them of the management light and also the finance company.
Car was rejected 1 week ago tomorrow and i gave them 14 days to respond. Nothing yet, not even acknowledgement.
Please help! What are my options? Very sorry for the long post.
Many Thanks
Jon.
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