Voluntary Termination - Collection arranged for tomorrow Urgent Help!!

[DaBoopsta]

Hi guys,

I would be really grateful if anyone could help out! [MENTION=71570]R0b[/MENTION]

My VT is arranged and the vehicle is due to be collected TOMORROW morning. When I left work today I tried to open the boot of my Volvo S40 and the boot would not open! I have tried the second key, looking at the latch from this inside and getting a screwdriver and forcing it open and looking at the fuses to see if it would open the boot but to no avail. I've also contacted Volvo assist who recommend I take the car into the garage ASAP.

The problem is the representative from Anglia is due to pick the vehicle up at about 9am tomorrow morning and I am worried that the boot not opening will not be classed as "reasonable wear and tear". Could anyone help out to explain will the boot not opening be a problem? Or is it best to contact Anglia as soon as I can in the morning and cancel the appointment? Will cancelling the appointment cause a problem?

I cannot believe this has happened the night before I'm due to return the car!

If anyone could help I would be really grateful

Cheers

[R0b]

Re: Voluntary Termination - Collection arranged for tomorrow Urgent Help!!

Hello

Its really up to you. Usually they will conduct an external review of the car and not actually check the mechanics of the car such as the boot or the heater fans, windscreen wipers etc. So unless there is reason for them to open the boot I would be surprised if they checked to see if it worked.

If the boot doesn't open then you could simply say it worked the day before and you've not used it since so in your eyes it was working. Although I didn't have a volvo I did have an issue with my boot opening and it turned out to be a fuse/battery issue or something which was found behind one of the panels where the electrics were hiding in the boot. Was a £50 job but that doesn't mean to say yours is the same problem.

You also have to realise that the law says the car must be returned in a reasonable condition and one issue with the car does not necessarily mean that it the car is handed back in a condition that is not reasonable, especially the boot not opening! If the car still runs and functions well in general then you could say that the battery/fuse or whatever issue is simply worn out and falls under reasonable wear and tear.

If you really want to cancel the agent coming then it is likely they may try and charge you for cancelling so late which would have caused the lender to cause further costs, not to mention additional costs to you for taking it to a Volvo garage and having it fixed.

Personally if it was me I would wing it and plead ignorance. If its brought up at a later time I would challenge it, but it is your choice and don't have to follow what I would do.

[DaBoopsta]

Re: Voluntary Termination - Collection arranged for tomorrow Urgent Help!!

Hi [MENTION=71570]R0b[/MENTION]

Thank you so much for getting back to me quickly!

Yes, the fuse/battery was my initial thought as well.

Yes, the car is in great shape apart from a couple of scuffs on the alloys. I have just serviced and also the vehicle was MOT'd a couple of months ago so it runs like a dream! I think what you say is worth giving it a go and see what happens in the morning. I appreciate your help. Hopefully I won't hear anything back after.

Many thanks

Nathaniel

[R0b]

Re: Voluntary Termination - Collection arranged for tomorrow Urgent Help!!

Aside from the boot problem, if everything else is running fine and as well as a recent service then I would think you are fine. You can't say that the boot not opening has a significant impact on the condition of the vehicle overall. If there was an engine problem instead then that would be a different story.

These guys usually have a checklist which consists of any damage to the exterior and it is marked, they don't generally carry out a full inspection of the vehicle.