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Just wondering if anyone can please advise?
Some months ago, We parked our car in a station car park at 6.30am and attempted to pay the £3 parking cost for the day. The money was continuously thrown out of the machine . On this particular morning we had had very heavy snow fall overnight and all signage was frozen over and covered in snow. As the train was approaching , we left a clear notice in the windscreen explaining the predicament , explanation of how much we had attempted to pay and lack of clear signage a nd also a phone number to call us to discuss the situation further and for us to pay. We also took a photograph of the notice we Had displayed in the windscreen. Returning to our car later that evening we had received a penalty notice for £65. We have disputed it giving reasons as above on the company website but our dispute has been declined with the explanation that we had a responsibility to pay if we wished to park. We later discovered that since we last parked the parking fee had been increased to £3.10. Therefore the machine was not fauty but we were attempting to pay 10 p less. Had the parking fees not been frozen still and been clearly displayed that morning , obviously we have been more than happy to pay the correct fees. We offered NCP photographs of the conditions at the time and details of witnesses which they have declined.
Our question really is where do we go from here? We have responded this evening appealing again , but is there another avenue we shoud be following ? Any suggestions and advice greatly appreciated.
Thankyou
Some months ago, We parked our car in a station car park at 6.30am and attempted to pay the £3 parking cost for the day. The money was continuously thrown out of the machine . On this particular morning we had had very heavy snow fall overnight and all signage was frozen over and covered in snow. As the train was approaching , we left a clear notice in the windscreen explaining the predicament , explanation of how much we had attempted to pay and lack of clear signage a nd also a phone number to call us to discuss the situation further and for us to pay. We also took a photograph of the notice we Had displayed in the windscreen. Returning to our car later that evening we had received a penalty notice for £65. We have disputed it giving reasons as above on the company website but our dispute has been declined with the explanation that we had a responsibility to pay if we wished to park. We later discovered that since we last parked the parking fee had been increased to £3.10. Therefore the machine was not fauty but we were attempting to pay 10 p less. Had the parking fees not been frozen still and been clearly displayed that morning , obviously we have been more than happy to pay the correct fees. We offered NCP photographs of the conditions at the time and details of witnesses which they have declined.
Our question really is where do we go from here? We have responded this evening appealing again , but is there another avenue we shoud be following ? Any suggestions and advice greatly appreciated.
Thankyou
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