Tweet
Hi all hope someone in here can give me some advice.
Ive had my Crafter for 4 years now and in the first year many things went wrong like a new steering rack, turbo, vacuum pump, new engine management system gear box faults about 10 times broken down with that.
After that in year 2 to 3 my prop shaft broke cost £800 plus fitting and VAT, Engine manifold cracked £800, DPF replaced twice, complete new engine £6000 second turbo £800 plus clutch and bearing water sensor £127 plus and now it needs a new instrument panel £650 plus.
The reason I need advice is that the run up to the engine change which although had done 198000 miles seemed to running fine but the engine management light kept coming on so I booked it in for a service and check. They told me the light was due to the DPF not regenerating caused by a crack in the engine manifold so I had this changed. The same day I drove of I got the same lights back on so took it back and was told it was the turbo so changed that. Next day same lights and DPF light into limp mode. They now say the DPF is full above 115% so had this taken off cleaned put back on, same day same lights back in and the big one low compression in two cylinders causing the DPF to fill up with soot. New engine £6000 lighter drove out got a new problem water light stays on changed sensor off I went water light back on and is still not fixed as they say it is the instrument panel and that needs changing and it gets better as two days later the same lights that were on before the engine change back on. They told me the fitter forgot to reset the system to tell the EMS that it had a new engine? Reset the lights next day back on again back in again this time they put a new DPF on at there cost and it solved the problem I had before the engine was changed strange that. Still got the water light on but they want me to pay for it even though there was nothing wrong with it till they changed the engine.
This has cost so much money and time lost customers payouts to third parties to deliver goods I had on the vehicle when I broke down and to top it all the gear box went again and left me on a roundabout for an hour.
This vehicle has been looked after by the same VW dealer serviced on time restricted to 68 miles an hour I want some of my money back from these clowns that engine did not need changing please help.
Sorry it was so long but hope for some advice as I dont trust VW anymore thanks!!!!
Ive had my Crafter for 4 years now and in the first year many things went wrong like a new steering rack, turbo, vacuum pump, new engine management system gear box faults about 10 times broken down with that.
After that in year 2 to 3 my prop shaft broke cost £800 plus fitting and VAT, Engine manifold cracked £800, DPF replaced twice, complete new engine £6000 second turbo £800 plus clutch and bearing water sensor £127 plus and now it needs a new instrument panel £650 plus.
The reason I need advice is that the run up to the engine change which although had done 198000 miles seemed to running fine but the engine management light kept coming on so I booked it in for a service and check. They told me the light was due to the DPF not regenerating caused by a crack in the engine manifold so I had this changed. The same day I drove of I got the same lights back on so took it back and was told it was the turbo so changed that. Next day same lights and DPF light into limp mode. They now say the DPF is full above 115% so had this taken off cleaned put back on, same day same lights back in and the big one low compression in two cylinders causing the DPF to fill up with soot. New engine £6000 lighter drove out got a new problem water light stays on changed sensor off I went water light back on and is still not fixed as they say it is the instrument panel and that needs changing and it gets better as two days later the same lights that were on before the engine change back on. They told me the fitter forgot to reset the system to tell the EMS that it had a new engine? Reset the lights next day back on again back in again this time they put a new DPF on at there cost and it solved the problem I had before the engine was changed strange that. Still got the water light on but they want me to pay for it even though there was nothing wrong with it till they changed the engine.
This has cost so much money and time lost customers payouts to third parties to deliver goods I had on the vehicle when I broke down and to top it all the gear box went again and left me on a roundabout for an hour.
This vehicle has been looked after by the same VW dealer serviced on time restricted to 68 miles an hour I want some of my money back from these clowns that engine did not need changing please help.
Sorry it was so long but hope for some advice as I dont trust VW anymore thanks!!!!
Comment