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Hello,
On 22/07/23 I crossed the mersey gateway bridge and forgot to pay the charge within 48 hours.
On 19/08/23 we moved house.
On 20/08/23 I informed everyone that needed to know that we'd moved house including changing the address on my V5C. (I did not set up a forwarding address with Royal Mail as I had switched everything over and had asked the new owners to pass any mail on to their neighbours - they did not)
I recieved no letters, or PCNs or any reminders of any kind.
On 10/01/24 I recieved a phone call from Marston Bailiffs informing me that I owed £381 and if I didnt pay in full they would be at my address the next day to remove items to the value of.
The officer seemingly did not have our new address as he had been to my old house, but when i spoke to him on the phone he told me the address had been updated and I panicked and paid in full.
I was told I needed to fill in a TE7 and a TE9 when I called merseyflow to query what had happened.
Eveyone I spoke to told me to pay in full and deal with it afterwards.
However I am now trying to fill in these forms and I am not sure if theyre right, I also dont have a penalty charge no. having never recieved one.
Can anyone offer me advice on how to proceed, I would have paid the inital fine if I had received it straight away.
On 22/07/23 I crossed the mersey gateway bridge and forgot to pay the charge within 48 hours.
On 19/08/23 we moved house.
On 20/08/23 I informed everyone that needed to know that we'd moved house including changing the address on my V5C. (I did not set up a forwarding address with Royal Mail as I had switched everything over and had asked the new owners to pass any mail on to their neighbours - they did not)
I recieved no letters, or PCNs or any reminders of any kind.
On 10/01/24 I recieved a phone call from Marston Bailiffs informing me that I owed £381 and if I didnt pay in full they would be at my address the next day to remove items to the value of.
The officer seemingly did not have our new address as he had been to my old house, but when i spoke to him on the phone he told me the address had been updated and I panicked and paid in full.
I was told I needed to fill in a TE7 and a TE9 when I called merseyflow to query what had happened.
Eveyone I spoke to told me to pay in full and deal with it afterwards.
However I am now trying to fill in these forms and I am not sure if theyre right, I also dont have a penalty charge no. having never recieved one.
Can anyone offer me advice on how to proceed, I would have paid the inital fine if I had received it straight away.
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